footasylum returns faulty

Footasylum runs individual and seasonal sales that are different to the main brands websites or stores, so you can save money and get cheap deals on the latest collections. Bought a pair of Boss trainers at the end of November 2022. Unable to get in touch with anyone from customer service to resolve issue. I was taught to value customers, no matter what job I was in. very helpful as Liverpool didnt answer the phone. Footasylum is a leading UK retailer of fashion streetwear and sportswear. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Simply follow our returns portal link below. That is great news about the fast delivery.We hope to see you again very soon. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. 1 Helpful Report (3 years ago) F Returns - Difficult 0.00% Industry Average " I got the wrong size shoes and to return them I have to pay 160 . If your order is incorrect, or the goods are damaged or faulty, contact Footasylum asap. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. Alternatively, enter your order number and email address into Hermes to monitor your delivery. To contact the Footasylum customer service team, start a live chat on the website. Hey Getta,Thanks for leaving us a great review. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. Footasylum doesn't deliver on Bank Holidays. Please note: The normal 14 day returns policy will re-commence from Monday 26th December. 2023 Trustpilot A/S. Full price items only. Only response was we would receive a call within 8 hours - that was two days ago! Ordered coats for 2 of my sons in the sale. Round and round in circles. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. All rights reserved. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. Great to hear that the parcel arrived so quickly. Thanks,Rebekah. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Make sure your order is unused and in original packaging and labels. If youre a regular Footasylum shopper, you might want to consider downloading the Footasylum app. My son lost out on his Christmas presents as a result. Get Discount. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Thank you so much. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Editor, Marcus Herbert. !spoke to Edge lane store about colours in crocs. If you don't like it, leave. Useless. Would you like to add a photos or videos? Extremely moody.I've never seen such self absorbed people. I can't even point the blame at one member of staff because they were all terrible. We hope to see you shopping with us very soon. @Footasylumofficial 2.16M subscribers Videos Live 0:00 / 0:00 LOCKED IN SEASON 3!!! All in all, satisfied with my purchase and dealings with this shop. Take care!Thanks,Rebekah. Once cleared, your points will turn into money off any future purchases. Looks like they have found the nearest spare tatty box to send them out in. Once you've placed your order, standard delivery takes between 2 to 4 working days to arrive. Companies can ask for reviews via automatic invitations. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. Totally amazing service cannot fault. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. It goes against our guidelines to offer incentives for reviews. * One or more of these files was not uploaded due to an invalid file type. Claim your profile to access Trustpilots free business tools and connect with customers. 3 ratings with the average rating of 4 out of 5 stars. 1. The lines are open from08:30 - 19:00. For people who want unlimited delivery, you can pay 9.99 for a full year of free unlimited priority delivery with no minimum spend. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Footasylum sells the latest trainers and clothing from a wide range of popular sports brands. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. 20%. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Just noticed that the box they have sent them in isn't for the correct trainers. Will definitely be ordering from them again. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! They were dispatched quickly and delivered within a few days to Northern Ireland. A simple full refund is all I wanted from the first time I was messed around!! Do you agree with Footasylum's 4-star rating? AVOID THIS COMPANY!!!! Here are 8 tips for writing great reviews. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. In real life, they are dull, boring and have no character at all. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Did have returns but again no problems, straight forward and quick refund. For every 1 spent, you'll earn 5p back every time you shop online or scan in-store. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Thanks,Rebekah. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. They all fit perfectly. Why have i been rejected for my return as the item was faulty? Newsletter subscription. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. And would recommend to all my friends amd family. When you shop Nike online, either on Nike.com or in the Nike App, you can shop with confidence, knowing we'll give you plenty of time to make sure your Nike items are just right. To break them up politely to ask for helpit was like I had sowrn at them. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Claim your profile to access Trustpilots free business tools and connect with customers. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. Ordered Nike trainers. Up to 60% off at Footasylum on selected women's t-shirts. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We hope to see you shopping with us very soon. Ordered some trainers at 10.30pm amd paid for next day delivery. This time, however, when I ordered, their courier choice was Yodel. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. Wow! Date of experience: January 04, 2023. - Lisa Lynch, posted 1 year ago Wow! There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Accurate And Undamaged Orders. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Rolling eyes, rude attitude. You can find her work across numerous sites, including Wedding Ideas Magazine, Health & Wellbeing, The Bristol Post, Fashion & Style Directory and more. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. The North Face. 1996 Retro Nuptse Jacket. - Fred, posted 2 months ago One star as there is no 0 stars. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. To start a return, fill out the returns form that came with your order and follow the instructions on the form. If you don't like it, leave. Then I started a new chat and got Sophie who was absolutely lovely. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Average Delivery Time. 10/10 will not be using footasylum again. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Help future customers by talking about customer service, price, delivery, returns & refunds. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. If you'd like to return your order, you can within 14 days of receipt. Verification can help ensure real people write reviews about real companies. First and last time I will use this company. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. Thank you so much. Founded in 2005, Footasylum is a subsidiary of JD Sports and has grown into a popular destination for the latest footwear and athletic apparel. 20% off selected items with this Footasylum discount code. Great to hear that the parcel arrived so quickly. Beth is Home Editor for T3, looking after style, living and wellness. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! It goes against our guidelines to offer incentives for reviews. !spoke to Edge lane store about colours in crocs. And would recommend to all my friends amd family. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Verification can help ensure real people write reviews about real companies. Nike Retro Fleece Jogger 4083633700 Mens Sportswear. Been trying via live chat, what's app and calling HQ. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Date of experience: 18 December 2022 my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. When you purchase through links on our site, we may earn an affiliate commission. 2. Take care!Thanks,Rebekah. Highly recommend and will definitely buy from Zavetti again. New customers only. These featured collections are typically the most popular and best-selling products on the Footasylum website. Different assistants all said different things to me and they told me they would deduct 2.50 for a refund despite me receiving a faulty product! Yay! Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. We also ensure all reviews are published without moderation. Ordered coats for 2 of my sons in the sale. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. I would definitely recommend and will be a returning customer. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. Delivery to Australia was super cheap and very very fast! Giving one star so I can leave this review. We use dedicated people and clever technology to safeguard our platform. Received 2 small refunds for I don't know what! Looks like they have found the nearest spare tatty box to send them out in. Will not use again. Order placed Sunday afternoon and delivered Monday afternoon. - Mel, posted 7 months ago Please refresh the page and try again. 14 DAYS, 10 CREATORS, 10,000 ON THE LINE ft TheBurntChip and GK Barry 281,550 views 3 months ago SUBSCRIBE FOR. All rights reserved. You can sign up to Footasylum UNLCKD via the Footasylum website before using it on the app. Companies can ask for reviews via automatic invitations. AnswerThePublic listens into autocomplete data from search engines like Google then quickly cranks out every useful phrase and question people are asking around footasylum on 01 Feb. It's a goldmine of consumer insight you can use to create fresh, ultra-useful content, products and services. I can't even point the blame at one member of staff because they were all terrible. Ordered some trainers at 10.30pm amd paid for next day delivery. Never again. These brands are always trending on the Footasylum website so if youre looking for the latest products and collections from them, check out Footasylum first for exclusive discounts. Email and text communication was prompt and efficient. You have disabled javascript in your browser, please enable. As one of the UKs leading sportswear, streetwear and fashion apparel retailers, Footasylum has access to the latest collections from popular brands. Footasylum has collected 369 reviews with an average score of 1.86. . Returns and Exchanges Taken a risk with your gift this year, or not sure on their size? Rolling eyes, rude attitude. Which are the instant chat and the WhatsApp!! Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. I would avoid at all costs. This will need to be done within 20-30 minutes of ordering. Still over 300 down! Anyone can write a Trustpilot review. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. That is great news about the fast delivery.We hope to see you again very soon. Having always been passionate about writing, shes written for websites, newspapers and magazines on a variety of topics, from jewellery and culture, to food and telecoms. Asked for a pair of trainerscould not even tell what the guy said. Hey MattThanks for taking the time to leave us a review. Check out what 59,467 people have written so far, and share your own experience. I received a faulty product, Footasylum returns were not at all 'easy' or 'simple' as they claim. 2023 Trustpilot A/S. Ordered and paid on 10th December my daughter's Xmas present. - Rebecca Jones, posted 1 year ago Purchased 2 pairs of Salomon trainers in different sizes. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! very helpful as Liverpool didnt answer the phone. Rock Woven Outdoor Pant. This is the last thing I buy from footasylum from here on. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! Ordered Nike trainers. Up to 50% . Refunds are made to the original payment method, and products must be in their original boxes and packaging. First and last time I will use this company. Ends: Mon 6 Mar 2023. OG Stack Longline Puffer Jacket. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. Still over 300 down! That is great news that they arrived a day early!We hope to see you again very soon. Difficult, posted 2 weeks ago Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. If you request next day delivery your order must be placed before 23:00 Monday to Friday and before 23:00 on Sunday to be delivered the next day. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. In her spare time, Beth enjoys running, reading, baking and attempting craft projects that will probably end in disaster! Ordered coats for 2 of my sons in the sale. International Returns Most Popular I have no complaints at all, fantastic service.. item arrived perfect after 3 days. I will always order with footasylum I am very happy with the service and products. sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. These 20 Footasylum discount codes will help lower the cost of trainers, boots, coats & activewear, All the best features, news, tips and great deals to help you live a better life through technology. I would definitely recommend and will be a returning customer. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Perfect from start to finish. "I was totally abused in Speke store by the manager Chris he is totally disrespectful and the discrimation and lack of empathy from this manager towards disabled is absolutely shocking I hope this man doesn't face the public every day his attitude is awful try and do an exchange with the reciept yes that is right with the actual reciept this man terrorised me infront of members of the public while I accompanied my disabled sister there absolutely shocking behaviour from a manager of a store im Totally gobsmacked of his behaviour most arrogant man I have ever had to deal with massive chip on his shoulder because his staff member give me wrong information he then proceeded to abuse me I've posted his picture please beware of this man when shopping at the speke store", "Do Not use this company \r\nordered shoes on 3\/5\/22 on line as a birthday gift - gifted on 19th May ( actual birthday ) but shoes too big and tried to exchange in Westfield ( told not possible as paid by PayPal)\r\n \r\nDidn't have next size up so had to order something else on line as wouldn't give credit note ! Delivery to Australia was super cheap and very very fast! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I would definitely recommend and will be a returning customer. 299.99. If this was my store, they would all be sacked. Footasylum Discount Code: 10% off Everything. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Hey Getta,Thanks for leaving us a great review. Greater than 37%. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. Was told that neither was possible because I didnt return them in the original shoe box! Free return by our courier service. Shocking company - bought two items trainers and sliders order value 100.28 never received. Tommy Jeans. . Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. If you miss this window, youll have to go through the returns process. - KM, posted 1 year ago Useless. We need your email address to verify that your review is genuine. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Over 90 off RRP. Keep up the good work Terry!Thanks so much.Tanya. Footasylum processes its orders very quickly so theres a small window in which you can cancel your order and stop it from going out. Footasylum. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. For more information on the cookies that our site uses click here. By continuing to use this website, you agree to the use of Cookies. Treated myself to some new trainers and jogging bottoms in the sale! That is great news about the fast delivery.We hope to see you again very soon. Giving one star so I can leave this review. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. In real life, they are dull, boring and have no character at all. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan.

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