I have reached out to customer service multiple times with no response. General admission for all adult tickets purchased for performances during matinee hours. They probably make more money scamming than selling tickets!!! Do not use them.Mike. DoNotPay can help you save big bucks on all lifes trifles! I realize the last one will be a longshot but I wasn't sure. Should you encounter any issues with the application please contact us at 1-800-541-5555. We use dedicated people and clever technology to safeguard our platform. Yes! Enter your details in the chat box and complete your refund request. I'm now complaining to corporate Fandango is awful! This discount is available to those who present proper identification at the box office (and their immediate family members who also have proper ID). When purchasing tickets for a 3-D film, please confirm with the box office cashier that the ticket you purchased is in fact for the 3-D presentation. We will fax your bank on your behalf and, if you so choose, contact Fandango for you. The restriction generally applies to the first two-weeks of a film's theatrical release, however there may be specific films in which this time period is extended based on studio contracts. Can a rating be changed? Corporate Fandango (along with its affiliate websites) is the place to get informed about and buy tickets for movies all around the U.S. and beyond. Over the next couple of days, friends asked to make reservations at different times and I used my A-List to accompany them (Sunday and Monday showings). I called them right away and they said they'd give me a credit. Basically, made one order over Fandango with A list, but during payment submission the website crashed. DO NOT USE THEM for movie tickets. We are proud to offer a Paragon Theaters Diamond Rewards program to reward our most loyal guests. Absolute garbage company with terrible customer service! I checked Fandango, and only had the purchases that should be there (the Regal IMAX, and 2 weekend showings at AMC). An R rating may be assigned due to, among other things, a film's use of language, theme, violence, sex, or its portrayal of drug use. You can receive refunds for tickets up to 60 minutes before the showtime. You should take this into account when requesting a refund since your request needs to be submitted before the show starts. BitPay supports leading coins including Bitcoin (BTC), Bitcoin Cash (BCH), Dogecoin (DOGE), Ethereum (ETH), Litecoin (LTC), Shiba Inu (SHIB), Wrapped Bitcoin (WBTC), and 5 USD-pegged stable coins (BUSD, DAI, GUSD, USDC, and USDP). While users are typically satisfied with the service this company provides, there are cases when customers were displeased with the way the company handled their complaints, cancelations, and refund requests. HORRIBLE. Anyone can write a Trustpilot review. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The only tickets showing on my account history on Fandango are the ones I actually want. The ORP Directory Lookup is available for validation purposes. I tried 4 times prior to the expiration date to no avail. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. I said, you're a multi-million doolar company, give me the 3 passes you owe me. Yellow Tickets are subject to surcharge for 3D, premium large screen format (e.g., IMAX, Dolby, AMC Prime), dine-in theatres, film festivals, and premium services; location services may also apply at select locations, including Disney and Universal properties operated by AMC. Click on the link you can find under a headline Refund/Exchange. Visit your local theatre the find out details on matinee hours. I am done with these RUDE and UNHELPFUL people. If you visit the theaterduring a non-peak time (avoiding Friday or Saturday evenings), a manager can assist you with adding points for a recent visit. When Will the Showtimes Be Available? The application is provided on an "as-is" and "as available" basis. The NC-17 designation does not, however, signify that the rated film is obscene or pornographic in terms of sex, language or violence. FAQs Most of our theaters offer military discounts. Wondering if this happened to any of you or a similar issue. Get help. This along with their surcharge makes them not worth the hassle. Online orders placed by Noon EST will be shipped within two business days. We use Orville Redenbacher popcorn kernels from ConAgra. Absolute nightmare company! Would it be better to quickly delete both reservations and then go and get the better seats before they vanish, or is it possible to transfer my AList free movie to the completed out of pocket purchase? Passes are not accepted for any opening night fan event, double feature, marathon event or Dreamscape at AMC experience. *3D Upcharge. They see and acknowledge these, and see a failed transaction for Thursday the 25th @ AMC. Paragon Theaters welcomes guests to attend moviesdressed in costumes, but does not allow weapons or other accessories that may make guests uncomfortable or cause a distraction. Exchanging your ticket means that you dont lose any money on the convenience fee as you do with the refund. Do You Sell Gift Cards? Regal Entertainment Group theatres have specific ticket pricing based on market or territory. Signifies that the rating board has concluded that the film rated may contain some adult material. No. Information provided by various external sources. Please use the. You will need your charity's Tax ID number in order to complete the form. Please call theatre for any local restrictions. Their response was that the promotion had ended, nothing they can do. NOTHING. Also, at theaters like this you can likely stop by a kiosk or at their concierge and use the confirmation number from your e-mail from fandango to print out tickets at the theater. DoNotPay can send the demand letter on your behalf or send it to your billing address so that you can forward it to the company after. You can request this refund, Pricing varies by location. Are military and student discount tickets available through Fandango? As long as you complete your request and submit it before the show starts, you are eligible for a refund. You should take this into account when requesting a refund since your request needs to be submitted before the show starts. No, the rating system is strictly voluntary and carries no force of law. We charge a small convenience fee per ticket purchased on our website and mobile app. They issued me a credit and the credit did not work! For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. Site shows the same bad phone #. You can do this from your web browser. Did not receive the confirmation email until 1 hour after the show started. Gift cards also can be purchased at any theater. We are proud to partner with studios to promote feature films and will run giveaways and social contests. I WOULD NEVR PURCHASE ANYTHING FROM FANDANGO EVER AGAIN THIS RATING WOULD BE NO STARS BUT I HAD TO AT LEAST PUT ONE. If you are a Regal Crown Club member and purchased your tickets while logged in to your account you can easily transfer your tickets to the Regal mobile app with the following steps: Refunds are available in certain limited circumstances described below. Their credits DO NOT WORK when you go to book tickets. AMC Gift Cards purchased in the U.S. and gift certificates purchased in Canada are non-transferable. How do I update/change my payment method in the Regal mobile app? I go back to Fandango and they are escalating the issue to a higher level. Those work just as well on a phone as they do on a piece of paper. It usually takes about 72 hours for the Customer Support team to respond to your query. While users are typically satisfied with the service this company provides, there are cases when customers were displeased with the way the company handled their complaints, cancelations, and refund requests. No recording devices (cameras, video recorders, sound recorders, etc.) Children under 3 are free except in reserved seating and recliner locations. I am VERY UNHAPPY. are permitted to be used within any Regal Entertainment Group facility. If you prefer calling, you can request a refund on the phone. Refunds are available in certain limited circumstances described below. Enter the complete 10-digit phone number. Be sure to note the expiration date on your reward and redeem in a timely manner. If you need to refund your ticket order, please reach out to the box office or contact the theater directly. I accidentally bought a ticket to the wrong movie. The purchaser must also attend the movie for which the additional tickets are purchased. It was their systems error that caused this entire issue! Please note that for tickets purchased at the box office or online, please reach back out directlyto the local theater you were going to visitprior to the showtime, and ask for a Manager to initiate a refund. Then, depending on how well a film performs, we will determine if it will "hold over" another week. Someone needs to shut them down if they cant do better than this. Fury of the Gods: The IMAX 2D Experience, John Wick: Chapter 4 - The IMAX 2D Experience, My Neighbor Totoro 35th Anniversary - Studio Ghibli Fest 2023, The Journey: A Music Special from Andrea Bocelli, The Metropolitan Opera: Der Rosenkavalier, The Metropolitan Opera: Der Rosenkavalier ENCORE, SPIRITED AWAY: Live on Stage - Studio Ghibli Fest 2023, Ponyo 15th Anniversary - Studio Ghibli Fest 2023, The Metropolitan Opera: Don Giovanni ENCORE, The Metropolitan Opera: Die Zauberflte ENCORE, Kiki's Delivery Service - Studio Ghibli Fest 2023, Nausica of the Valley of the Wind - Studio Ghibli Fest 2023, Castle in the Sky - Studio Ghibli Fest 2023, The Wind Rises 10th Anniversary - Studio Ghibli Fest 2023. Paragon follows the MPAA guidelines for rated R movies which states: For additional information about the voluntary movie rating system and ratings for new releases, visit the Motion Picture Association of America's home page at http://www.mpaa.org. How Long Before Fandango Customer Service Answers? Called customer service & the recording stated they had a wait time longer than 5 minutes & I opted to have them call me back. There are no refunds after the printed showtime. We also ask that you leave the masks at home. Where can I find information about closed captioning? With 3 reservations full, you can not buy any tickets until one is freed up. Why can't I register the gift card I received? I selected a theater and movie and went to checkout. Donation requests must be submitted at least 8 weeks before an event. All rights reserved. So I contacted AMC. So, don't be shy with them at the box office. If you want to refund your tickets you bought with your VIP account, the same rules applyyou will get a refund for your entire order, minus the convenience fee. When I click the link to print my tickets, the page comes up only as text. Does my theatre offer a student discount? Due to Covid-19 restrictions we are not booking Birthday Parties or using the birthday party rooms in our theatres, we will update this as things improve. Last year while grocery shopping I was picking up my kids some Yocrunch Yoplait yogurt and on the back of the yogurt was a promotion of receive $5 off a movie ticket on Fandango by purchasing 8 single individual Yocrunch yogurt in the same transaction, so I decided to try it out. Try the Fandango FAQ for more information. It goes against our guidelines to offer incentives for reviews. Yes, the rules permit movie producers to re-edit their films and re-submit them in hopes of receiving another rating. Doesn't do anyone any good to get a reply 2 hours or more later. Pricing is available on each theater's Ticket Pricing tab. Paragon Theaters offers discounted pricing for large groups of 50 and up. An R may be assigned due to, among other things, a film's use of language, theme, violence, sex or its portrayal of drug use. Through our partner, BitPay, we support more than 95 different crypto wallets and exchanges including BitPay, Coinbase, Exodus Wallet, Ledger Wallet, Trust Wallet, Electrum Wallet, Blockchain Wallet, Metamask, Crypto.com, Gemini Wallet, Kraken, Binance, BRD Wallet and more. The amount will be decreased for the per-ticket convenience fee the company is allowed to keep, as stated in its Terms and Policies. Because all Fandango rewards customer services employees want hold their moneys to spend the DRUGS to smoke for high and high for all day and all night. Pleaseclick hereto find out about becoming a Paragon Theaters employee and apply today! As long as you complete your request and submit it before the show starts, you are eligible for a refund. Concessions are always on the menu with an AMC Gift Card. I was able to make a reservation immediately! When I called after the very rude person from fandango told me there were no refunds after the movie and it was not there fault I didn't call for a refund before the movie. I reached out to customer service via their contact but although they can see the tickets were not scanned or used and I proved I had to buy different tickets, they refuse to refund. How Do I Apply For aJob? Phone Support (please have your credit card used to purchase handy) +1 (888) 462-7342 Email support: Visit https://www.regmovies.com/rcc/contact-us Fandango: A handful of our locations, primarily Goodrich and Marcus cinemas, are on Fandango. The ORP Directory Lookup does not include providers who have submitted applications and are currently in the Medi-Cal . Press J to jump to the feed. There are certainly a handful of movies I would like to see before then, so hopefully this gets resolved. Amazingly the purchased showed up. How Long Will a Movie Play at my Theater? Answer (1 of 4): What you do is go to the movie theater and either type that number into the ticket kiosk to get your ticket or tickets, take it to box office to get your ticket, or to podium, where they can type it into the scanner and approve it. Locations with student pricing available are listed on this page. Very poor business model! Enter your details in the chat box and complete your refund request. Activate card. Here are 8 tips for writing great reviews. I live in Florida and searched the movie theatre I wanted in palm beach gardens then picked my movie, my time, and my seat and purchased the tickets. When there's a problem, there's absolutely no support. Please visit our Health & Safety Action In Regards to the Coronavirus page. The rating board uses the criteria you as a parent use when deciding what is suitable viewing for your child. Do You Offer Military Discounts? Somehow I was a VIP member and they keep sending $5 coupons for accumulated points. 1. These websites are not legitimate AMC partners and unfortunately AMC cannot honor confirmation receipts or other purchase evidence from these sites to retrieve tickets for guests. The showtimes will be emailed to you on Thursday morning (and you will receive a free popcorn coupon via emailwhen you confirm your subscription.. be sure to check your spam folder!). Management cannot hold these items for guests and guests will be asked to remove them from the theatre entirely. No, you cant. However, our admission policies may be modified periodically as necessary to ensure, to the extent possible, the safety of our guests. Called customer service and waited for 40 minutes. Total RIP OFF. Never again. Warren East 20 - You must be 21 or older to enter the Warren 21 wing. Regal Entertainment Group theatres are handicap accessible. Sorry, no bartering. The fee is detailed (listed as "booking fee") on your order summary at checkout. It is also important to note that while we would love to play every film, especially the ones our customers want to see, what we play is usually at the discretion of the film studios. Where can I find the Regal Crown Club FAQ's? Always look for the "No Passes" or "Special Engagement" description next to the film title. Penny Lanes Bowl & Games By refunding that ticket you lose the right to accumulate VIP+ points. My gift card had not been used and I know that for a fact because the pin was still covered when I tried to use it. No. In case you need a refund for changed showing dates or canceled shows but are unsure how to do it yourself or don't want to bother arguing with Fandagos Customer Support DoNotPay can help you out. Hours. This fee helps to ensure you can purchase tickets conveniently online before they sell out, to select your ideal seats where applicable, to order Food & Beverage in advance, and to skip lines at the theatre. When I was able to get on website it appeared that my purchase of tickets did not go through. You can also purchase online with Apple Pay, Google Pay, PayPal, and BitPay. If you need to change your seats or change your showtime, you must visit the box office prior to the showtime. Please visit your local theater's page for specific ticket pricing. Extremely hard to get a hold of once purchased. Thanks so much for the tip! They did not want to give me a refund for 2 adult movies tickets that showed up as "standard" but when I purchased them it showed up as "3D". Click Print Receipt under Orders. Check who called Reverse phone lookup.
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