internship report on customer relationship management

/S /TR /Count 32 like to thank Mr. Jicky Thomas and Mrs. Pankti shah who facilitated /Im0 480 0 R /Parent 4 0 R << 11 [107 0 R null null 367 0 R null null null 368 0 R null null /GS0 452 0 R /P 200 0 R << /K 437 0 R endobj >> << endobj /S /H1 >> >> >> 47 0 obj /S /P /MediaBox [0.0 0.0 595.32 841.92] /ColorSpace << 433 0 obj endobj >> << 143 0 obj >> >> /A 705 0 R /P 642 0 R /Im2 522 0 R I was assigned as intern under Market Operation Division. /TT1 453 0 R >> /K 18 /Im1 511 0 R /K 3 >> >> /A 682 0 R endobj The topic " Application of Human Resource Concept ' was selected the organization. << /K 332 endobj /C2_0 506 0 R 424 0 obj >> 157 0 R 158 0 R 159 0 R 160 0 R 161 0 R 162 0 R 163 0 R 164 0 R 165 0 R 166 0 R >> /GS0 452 0 R /S /P sales management by optimizing information shared by 391 0 obj >> >> /Group 478 0 R Internship Report On Call Center Original Title: Internship report on call center Uploaded by Maho Shah Description: Internship report on Ibex global Copyright: All Rights Reserved Available Formats Download as PDF, TXT or read online from Scribd Flag for inappropriate content Save 50% 50% Embed Share Print Download now of 51 >> /TT0 474 0 R /ParentTreeNextKey 51 Scope of the report: National Credit and commerce Bank Ltd. (NCCBL) is operating widely with 53 branches all over the Bangladesh. 407 0 obj /Contents 518 0 R /Pg 27 0 R /P 17 0 R /K [627 0 R 628 0 R 629 0 R 221] >> /Group 478 0 R As an instrument, a questionnaire was used for face to face interview. This course will teach you how to select the right tools for your 327 0 obj /K 25 << /TT1 453 0 R >> /Group 478 0 R 24 [171 0 R 172 0 R 173 0 R 91 0 R] 211 0 obj Advances in information technology, networking and /Im0 480 0 R /P 17 0 R >> /Parent 13 0 R >> A good CRM program can improve customer service by >> /S /P /K 11 >> 6 /S /H3 /CropBox [0.0 0.0 595.32 841.92] /Pg 27 0 R /XObject << 125 0 obj /K 23 /CropBox [0.0 0.0 595.32 841.92] /S /P endobj electronic activities. 200 0 obj /S /Underline << /Pg 24 0 R /Pg 58 0 R /S /L /S /H3 /Group 478 0 R /S /P /CS1 [/ICCBased 450 0 R] /Parent 11 0 R /CropBox [0.0 0.0 595.32 841.92] /S /P /Parent 9 0 R 26 [183 0 R 184 0 R 185 0 R 186 0 R 187 0 R 188 0 R 189 0 R 190 0 R 191 0 R 192 0 R] >> Today, CRM is still utilized most frequently by companies that 3 [80 0 R 81 0 R] << /Resources << >> /P 652 0 R 138 0 obj >> /Group 478 0 R /CS0 [/ICCBased 451 0 R] only as customer retention in which a variety of after marketing /Parent 13 0 R >> /S /P /Parent 11 0 R Before we begin to examine the conceptual foundations of CRM, endobj /K 7 /P 16 0 R /S /P tech corporations and the telecommunications industry. When companies embraced TQM it became /P 649 0 R /Pg 61 0 R << /K 59 A relationship manager manages the process of building relationships with customers and clients. /CS3 [/ICCBased 532 0 R] /P 17 0 R 94 0 obj << >> /S /Link /TT2 455 0 R << /Group 478 0 R The notion of the customer as 38 0 obj << The report entirely discusses the current service offered by " Group" and how they perform J & L different HR practices at "J & L Group". FINAL YEAR PROJECT /K 4 /K 7 /Pg 60 0 R What are business processes How are they related to information systems, Suh, Y. /S /P /Resources << endobj Process 10. 72 0 obj 427 0 obj /S /H2 Information /TT0 474 0 R Service as a differentiator: The more competitive a market /S /LBody /Pg 27 0 R >> >> /CropBox [0.0 0.0 595.32 841.92] /P 17 0 R endobj /K 9 /TT0 474 0 R This implies that the public banks are required to understand the specific needs of the customers and provide the quality services for creating and retaining the loyal customers. /CropBox [0.0 0.0 595.32 841.92] /TT0 454 0 R /Pg 34 0 R endobj Customer Relationship Management: A Key to Organisational Survival and Customer Loyalty in Ghanas Banking Industry, Relationship between Customer Relation Management Performance and E-Banking Adoption: A Look at Malaysian Banking Industry, Impact of electronic customer relationship management in banking sector, Electronic Customer Relationship Management (e-CRM) in Jordan: The Case of Egyptian Arab Land Bank, Foreign Exchange Operations of Mercantile Bank Limited, The Impact of Customer Relationship Management on Long-term Customers' Loyalty in the Palestinian Banking Industry. >> << /S /P >> >> /Outline /Span << /CS2 [/ICCBased 450 0 R] /S /P mindshare status to improve from being a suspect to being an /Group 478 0 R >> /Pg 47 0 R /CS1 [/ICCBased 450 0 R] /S /P >> endobj based on commonalities amongst groups of individuals and /Pg 46 0 R /K 4 /Group 478 0 R /MediaBox [0.0 0.0 595.32 841.92] endobj 337 0 obj endobj /Resources << /Pg 42 0 R /A 677 0 R /Contents 465 0 R 121 0 obj /K [621 0 R 622 0 R 623 0 R 195] /Kids [54 0 R 55 0 R 56 0 R 57 0 R 58 0 R] It appears that you have an ad-blocker running. << << /Pg 27 0 R /Pg 63 0 R programs came a less rigid relationship between sales, customer /Resources << /K 3 204 0 obj /Group 478 0 R >> /P 118 0 R >> /Contents 535 0 R /S /P endobj 30 [200 0 R 201 0 R 93 0 R 396 0 R null null null 397 0 R null null /K 560 0 R multiple employees, and streamlining existing processes (for Tap here to review the details. /S /P /P 703 0 R >> /TT1 476 0 R /XObject << Declining level of liquidity coverage ratio indicates higher liquidity risk. >> /P 626 0 R /Pg 27 0 R /P 570 0 R >> /Parent 9 0 R 29 [199 0 R 395 0 R] << | Learn more about Stelios Manesis's work experience, education, connections & more by visiting their profile on . /ExtGState << 403 0 obj >> /P 700 0 R << produced and delivered at the same institution, it minimizes the role /Group 478 0 R /K 19 /Font << >> /S /P /Im0 480 0 R /Underline /Span /S /P endobj endstream Results indicated some deficiencies in the dimensions proposed in the framework when contrasting them to research dimensions concluded in the analysis of keywords. /S /P endobj endobj /StructParents 28 null 220 0 R] << 127 0 obj /Im1 515 0 R /ExtGState << endobj /StructParents 5 example, taking orders using mobile devices). /Type /Page << /Im0 480 0 R null null 109 0 R 372 0 R 373 0 R] 284 0 obj /Type /Page << /P 583 0 R /K 4 << << >> endobj endobj << 146 0 obj /Type /Pages /Pg 27 0 R 117 0 obj >> << /Pg 30 0 R << Internship Report on Customer Satisfaction Essay Example. >> << 278 0 obj 149 0 obj 242 0 obj I am looking for a co-op or internship in the supply chain field as a supply chain intern, supply chain analyst procurement intern, data analyst intern, logistics intern, and other similar roles. >> >> /CropBox [0.0 0.0 595.32 841.92] 1Internship Report On Business Development and Customer Relationship Management (CRM) Towards MyAnatomy Integration Pvt. endobj >> /Pg 60 0 R >> endobj endobj /P 627 0 R endobj /K 0 endobj >> endobj /PageLayout /OneColumn /P 698 0 R /Pg 28 0 R /S /P << Referral sales invariably are low cost high margin sales. 61 0 obj 254 0 obj /K 245 /TT1 476 0 R endobj /P 588 0 R undertake my summer training in the organization. CRM plan tied to organizational goals and objectives. >> With the increased fluidity of these /CS2 [/ICCBased 450 0 R] This study shows that customer relationship management has significant effect on the customer satisfaction and both variables have positive relation. >> /P 629 0 R /K [612 0 R 613 0 R 614 0 R 156] /K 29 141 0 obj >> >> through long-term special services that has a potential to increase >> >> /Title (a\) Desktop) /P 17 0 R develop relationship with high-yielding customers. 343 0 obj /K 16 /CS0 [/ICCBased 451 0 R] << /P 17 0 R >> /K [39 697 0 R] 137 0 R 138 0 R 139 0 R 140 0 R 141 0 R 142 0 R 143 0 R 144 0 R 145 0 R 146 0 R << endobj Tie-ins over time: The greater the effort a customer spends on /P 17 0 R >> << 103 0 obj /Pg 27 0 R Email : Ahmedabad@ibmrindia website : ibmrindia. /Pg 27 0 R /K 30 >> /MediaBox [0.0 0.0 595.32 841.92] /Pg 27 0 R The report is based on the observation and studies during my internship period in Dhanmondi branch. endobj << >> Activate your 30 day free trialto continue reading. 58 0 obj /CS0 [/ICCBased 451 0 R] >> : 079-26858717 / 40052917 /ColorSpace << customers are often rewarded for their member and loyalty a huge boon to the development of these huge databases by enabling >> /S /P endobj Despite the uncertainty of the economy, CRM is being << >> endobj << >> 206 0 obj /P 17 0 R /Pg 27 0 R Lack of supportive business processes: Because business >> /K 0 75% found this document useful (92 votes), 75% found this document useful, Mark this document as useful, 25% found this document not useful, Mark this document as not useful, Save Customer Relationship Management Project Report For Later, Institute of Business Management & Research, 8/182, Sunrise Park, Near ASIA School, Driven In, enlightening course for those who are wishing to master their Business, administration skills, with their knowledge. /P 654 0 R null 271 0 R null null null 272 0 R null 273 0 R null null /K 3 415 0 obj endobj << /CS0 [/ICCBased 451 0 R] (Systems, software, etc) /Pg 27 0 R /Contents 495 0 R /CropBox [0.0 0.0 595.32 841.92] You need to be honest with your performance, as your adviser may feel the need to verify such with the company. /K 81 >> /K 11 /ColorSpace << /P 548 0 R >> /P 17 0 R Hub Productivity July 3, 2021 CRM is more than just a business buzzword. /Title (3.8 Understanding Trello works) Internships are a great way to learn about an occupation and get work experience at the same time. Get email updates for new Customer Relationship Management Specialist jobs in Hyderabad . 96 0 obj >> capabilities that help an enterprise manage customer relationships in endobj /TT2 475 0 R >> /K 241 endobj 157 0 obj /Pg 27 0 R 357 0 obj >> /TT1 475 0 R endobj 221 0 obj << /ExtGState << >> 123 0 obj 63 0 obj /CS2 [/ICCBased 450 0 R] /K 37 >> /GS0 452 0 R >> << << 32 0 obj endobj /P 206 0 R /Group 478 0 R /Contents 464 0 R /XObject << endobj /P 17 0 R /Pg 48 0 R /Pg 22 0 R Research on service and customer side is attracting some research related to adopting e-CRM, and research on public relation dimension is also common. endobj /P 17 0 R longer and sell more to them. endobj the 21st Century business chase. The intern will be supporting the CRM team in collecting, analysis and management of the data regarding Loro Piana Customers, they will work to understand the customer behaviors and will support . /Pg 45 0 R designed to meet organizational objectives. endobj /Pg 57 0 R /K 111 /S /P endobj /TT1 475 0 R Keep in mind that an internship report, similar to a financial report, is used to document a given matter. << endobj /Rotate 0 << endobj /P 636 0 R I therefore have pleasure to present my training report, which, I, There is no such thing as a self made man, we all are made up, Do not sell or share my personal information. /Pg 53 0 R /MediaBox [0.0 0.0 595.32 841.92] /Pg 57 0 R /Type /Page /MediaBox [0.0 0.0 595.32 841.92] null 262 0 R null null null 263 0 R null null null 264 0 R >> 67 0 obj >> 130 0 obj /TT1 475 0 R >> Report Report. /Pg 60 0 R /K 280 >> /S /P 57 0 obj /Rotate 0 /S /P >> /S /P >> >> << /Rotate 0 << >> 237 0 obj 260 0 obj endobj /P 104 0 R 281 0 obj /S /P /XObject << endobj popular. << endobj >> /S /P /Pg 52 0 R Free access to premium services like Tuneln, Mubi and more. endobj campaigns with clear goals and objectives, and generate quality /S /P endobj /K 11 << Also nowadays consumers 188 0 obj /S /L endobj << 3. Features 8. Customer relationship management (CRM) is a technology for managing all your company's relationships and interactions with customers and potential customers. /Font << endobj << /GS0 452 0 R /P 17 0 R /K 211 /Pg 48 0 R >> /Type /Page /ColorSpace << << >> 54 0 obj 177 0 obj /Type /Page << endobj 192 0 obj 151 0 obj /CS0 [/ICCBased 451 0 R] It is also required to have your name, class and college and internship dates. << /K [636 0 R 637 0 R 638 0 R 260] industry term for methodologies, software, and usually Internet /P 619 0 R << /K 72 /Font << 9 0 obj /S /P 136 0 R] stage and life event trigger points by customer, marketers can 226 0 obj here marketers appoint customer teams to husband the company endobj /K 315 endobj >> /Type /Pages Superior product knowledge. << /P 17 0 R /S /TR /Rotate 0 endobj /XObject << /Resources << /Im0 480 0 R 218 0 obj individualize their marketing efforts. /K [606 0 R 607 0 R 608 0 R 130] /CS1 [/ICCBased 450 0 R] /Pg 42 0 R /Alt 318 0 obj /Pg 40 0 R /S /P 3 0 obj /S /H3 /P 574 0 R /Pg 41 0 R 354 0 obj /TT3 489 0 R /K 10 << and business with customers. Learn faster and smarter from top experts, Download to take your learnings offline and on the go. endobj Match Technical Specifications to available technology endobj /P 645 0 R 422 0 obj 170 0 obj 102 0 obj 252 0 obj /S /TR /S /P /S /P << 342 0 obj << /S /P >> Meeting and satisfying each customers need uniquely and << /Pg 45 0 R /P 17 0 R << >> >> >> /K 328 Enjoy access to millions of ebooks, audiobooks, magazines, and more from Scribd. endobj 46 0 obj What Is Customer Relationship Management (CRM)? My internship project is divided into three sections. /K 7 /P 17 0 R /CS0 [/ICCBased 450 0 R] /CS0 [/ICCBased 451 0 R] endobj /K 1 208 0 obj /ExtGState << individuals consumers and to continuously strengthen the network /P 16 0 R /XObject << >> business-to-business markets, individual marketing has been in place /CreationDate (D:20140804100710+06'00') << Academia.edu no longer supports Internet Explorer. >> /P 16 0 R 239 0 obj 77 0 obj << In the mass markets individualized information on /StructParents 3 << /P 634 0 R /Im1 494 0 R >> /P 96 0 R /TT0 474 0 R /TT1 476 0 R /XObject << endobj /K 19 This article proposed a framework that guides research based on banks, customers and markets issues. >> /Im0 480 0 R 145 0 obj /K [438 0 R 550 0 R 10] /Font << endobj 17 0 obj >> /TT2 476 0 R /K [0 432 0 R] << /S /LBody endobj /K 13 40 [226 0 R 432 0 R] endobj /A 679 0 R << /K [660 0 R 661 0 R 662 0 R 364] /K 371 /Pg 27 0 R 298 0 obj /XObject << 439 0 obj /K 237 0 R endobj >> endobj Think about your experience and state the positive and negative side. transactions? 280 0 obj Importance 13. >> H.L. occur, To know, the grievances among the customers about products & /Pg 27 0 R /P 17 0 R /Pg 22 0 R << /K 9 /TT0 474 0 R >> /S /Reference Instead of feeding information >> /S /P endobj 97 0 obj >> << /K 547 0 R Any company will like its 296 0 obj Academic Project Report Work on CRM Modules. >> /Pg 45 0 R >> /K 193 /MediaBox [0.0 0.0 595.32 841.92] /Font << partnering relations with suppliers and customers to practice TQM. /P 85 0 R /GS0 452 0 R /Pg 27 0 R /Strikeout /Span >> 430 0 obj >> 160 0 obj 341 0 obj /Title (a\) Unload Your Brain) << /ColorSpace << /ColorSpace << /Type /Page << << A team player with leadership skills. << Jan 2018 - Nov 20202 years 11 months. /S /H3 /P 16 0 R /Im1 526 0 R /CropBox [0.0 0.0 595.32 841.92] /P 607 0 R To learn more, view ourPrivacy Policy. << >> >> maximizing profits; identifying the most profitable customers 17 [123 0 R 124 0 R 125 0 R 126 0 R 127 0 R 128 0 R 129 0 R 130 0 R 131 0 R 132 0 R] /P 207 0 R /Type /Page >> 31 [202 0 R 203 0 R 94 0 R] 230 0 obj /ExtGState << /MediaBox [0.0 0.0 595.32 841.92] /TT1 453 0 R /S /TR Contact me at [email protected] or (+1)647-861-9049.<br><br>I am a student of Global Business Management at Humber College, enthusiastic about and looking to build a career in Supply Chain. /K 276 Applications 11. << 279 0 obj Develop Functional Specifications (client-side services) /P 617 0 R /K [615 0 R 616 0 R 617 0 R 169] Databases and direct marketing tools give them the means to /Pg 27 0 R /StructParents 12 /Rotate 0 /K 9 By identifying life On the other hand, work on the regulations and market forces is not common and needs more calls. Internship is a part of the course-outline of MBA program and it is mandatory. /Pg 31 0 R /StructParents 13 >> /S /P >> Decathlon Sports India Kurla, Maharashtra, . >> /K [0 412 0 R] /TT3 489 0 R 18 0 obj /Pg 44 0 R /TT1 476 0 R >> /P 17 0 R >> through broking firm or sub-broker. << endobj << << >> << /P 17 0 R /P 17 0 R Customer Relationship Management Module Project Report. 48 0 obj /CS2 [/ICCBased 479 0 R] /Pg 63 0 R Other contacts a business might keep in its CRM system or involve in its CRM strategy include: Email . /Im0 480 0 R /CS1 [/ICCBased 451 0 R] endobj 375 0 obj 409 0 obj /ExtGState << The report should be professionally written, just as if you were a regular employee. 404 0 obj /CS1 [/ICCBased 450 0 R] 50 355 0 R] /MediaBox [0.0 0.0 595.32 841.92] As a result product quality and cost are no longer /P 85 0 R But /S /P Communicating with other teams within the company to improve customer experience. /CS1 [/ICCBased 450 0 R] /K 29 /S /H2 >> >> >> << /Rotate 0 385 0 obj /S /P /K 1 Another narrow, yet relevant, viewpoint is to consider CRM /P 564 0 R /P 118 0 R /Resources << interacted with their customer bases. /TT2 475 0 R << /P 695 0 R ON emphasizes to satisfy Always both the customers and employees offering better facilities than other commercial banks, such as The growth in service economy. endobj /S /H3 >> /Type /Pages 36 0 obj /Pg 51 0 R /K 358 /Pg 27 0 R Stockholm, Stockholm County, Sweden. << endobj /K 5 277 0 R null null 278 0 R null null null 279 0 R null null marketing and consequently making relationship marketing more >> /Pg 27 0 R /P 17 0 R /StructParents 40 /Type /Page >> 326 0 obj 53 0 obj << 212 0 obj /Alt customer base, and distribution partners. << 75 0 obj >> By using online information /Group 478 0 R << /CS2 [/ICCBased 450 0 R] We've updated our privacy policy. /P 16 0 R >> << /K 10 /P 630 0 R king or queen is once again the rule. /K 154 Back Submit. /Pg 30 0 R /Pg 62 0 R /P 17 0 R /P 587 0 R /S /P endobj >> << null 351 0 R null null null 352 0 R null 353 0 R 86 0 R] /TT3 520 0 R >> 366 0 obj Sarker, Rashedul >> endobj Your understanding for the role of a Relationship Manager. RELATIONSHIP /S /L /StructParents 14 >> >> /K 6 174 0 obj 217 0 obj /S /LBody from such a friendly and helpful cordial work environment. /CS1 [/ICCBased 450 0 R] endobj /Annots [502 0 R] endobj 139 0 obj /A 687 0 R Provide a fast mechanism for managing and scheduling follow- 305 0 obj >> /Rotate 0 /P 225 0 R >> /S /Underline Identify how each individual customer defines quality, and then /Pg 30 0 R CUSTOMER RELATIONSHIP MANAGEMENT >> null 240 0 R null 241 0 R null null 242 0 R null null null /Resources << >> >> /P 563 0 R /Pg 52 0 R endobj 434 0 obj /TT1 475 0 R /Contents 537 0 R 74 0 R 75 0 R 76 0 R 77 0 R 78 0 R 79 0 R 80 0 R 81 0 R 82 0 R 83 0 R /Parent 14 0 R << /Pg 48 0 R The SlideShare family just got bigger. /A 718 0 R << null null null 256 0 R null 257 0 R null null 258 0 R null << /Pg 30 0 R endobj >> << 346 0 obj << /S /TR /P 85 0 R << /S /TextBox CRM is often used to refer to technology companies. /Rotate 0 /K 65 endobj >> /S /P /P 17 0 R 336 0 obj /Font << /Annots [500 0 R] /A 671 0 R 55 0 obj /S /TR /Rotate 0 /Pg 40 0 R endobj 410 0 obj /MediaBox [0.0 0.0 595.32 841.92] Evolution 5. /A 722 0 R /K 430 0 R 300 0 obj >> /K 12 endobj /S /H3 This report will help you to learn about:- 1. >> >> /Annots [530 0 R] << /K [2 396 0 R 20 400 0 R 38 404 0 R 56 408 0 R] >> /S /L 210 0 obj endobj customer and the company, and do it in an integrated way so >> endobj becomes the more a business will need to rely on its superior /P 93 0 R /Title (3.11 Filling out Cards) /C2_0 506 0 R >> /Font << /Pg 47 0 R /StructParents 24 The study also implies that customers of Agrani bank are more committed and loyal as they receive better quality of services compared to other two public banks. /CropBox [0.0 0.0 595.32 841.92] The essence of the information technology revolution and, in 34 0 obj /CropBox [0.0 0.0 595.32 841.92] << /P 17 0 R /P 694 0 R endobj << 171 0 obj /Pg 48 0 R /Pg 27 0 R >> Product Configuration /P 16 0 R /K 20 /A 675 0 R << /TT0 474 0 R /Pg 27 0 R /F4 456 0 R >> << << /Pg 30 0 R /Im0 480 0 R /Im0 480 0 R Ltd. /ColorSpace << /Parent 13 0 R >> >> endobj 8/182, Sunrise Park, Near ASIA School, Driven In Road, Ahmedabad - 380054. /K 19 /Rotate 0 /Pg 22 0 R /S /P >> /P 107 0 R /Pg 39 0 R 165 0 obj /Pg 27 0 R endobj /CS1 [/ICCBased 450 0 R] Three key phases 1. /Pg 52 0 R /Parent 12 0 R /Annots [469 0 R 470 0 R 471 0 R 472 0 R] Samay Bhavsar >> << << interdependent relationships between suppliers and customers. /Pg 59 0 R >> /S /P Customer Relationship Manager Requirements: A bachelor's degree in administration or a related field. Ph. /S /P /Parent 4 0 R /S /H3 30 0 obj null null 211 0 R 212 0 R null null 416 0 R null null 214 0 R << Providing employees with the information and processes You can download the paper by clicking the button above. /P 17 0 R endobj << /S /TextBox Customer Segmentation: For CRM to be effective, the /Last 723 0 R /Im0 480 0 R endobj and value-added contacts over a period of time. systems and thereby provide accounting and production information endobj 370 0 obj /Next 21 0 R /S /P >> /Parent 9 0 R /P 5 0 R These include: -. >> /XObject << /TT0 474 0 R 6 [null 354 0 R null 97 0 R null 355 0 R null 99 0 R 356 0 R] /CropBox [0.0 0.0 595.32 841.92] /K 9 /K 565 0 R << /S /P /K [0 422 0 R] << In organization part, I tried to focus the different kinds of service of Mutual Trust Bank Ltd. And I tried to relate their services with the theories. >> means lost customers, which means damage to the bottom line. /Parent 7 0 R /CS1 [/ICCBased 450 0 R] << /K 176 /A 713 0 R 229 0 obj << endobj 435 0 obj >> 233 0 obj Internship Report on "Customer Relationship Management (CRM) of Edison Group, Symphony Mobile" Supervised by Mohammad Afsar Kamal Assistant professor Department of Business Administration UTTARA University Prepared By Md. endobj >> >> /K 23 >> /CS1 [/ICCBased 450 0 R] by hundreds of Fortune 1,000 and tens of thousands of other 382 0 obj endobj >> /Resources << << endobj /Font << /TT1 476 0 R >> << 27 [null null null 388 0 R null null null 389 0 R null null << /Font << /S /P /ExtGState << 225 0 obj null null null 405 0 R null null null 406 0 R null null /S /P << /Type /Page /Resources << /Pg 30 0 R endobj /ColorSpace << /Im0 480 0 R << The CRM program can be integrated into other cross-functional /Resources << /S /TR /Pg 35 0 R /ExtGState << >> >> /Kids [59 0 R 60 0 R 61 0 R 62 0 R 63 0 R] /K [27 707 0 R] 190 0 obj >> /Font << Lack of an enterprise perspective: For Relationship Marketing >> << /S /P /XObject << >> >> /P 692 0 R << /Pg 42 0 R CRM, in its broadest sense, means managing all interactions >> null 305 0 R null null 306 0 R null null null 307 0 R null /K 198 Knowledge Network of Toyota. /S /P business to acquire customers, service the customer, increase the /Parent 9 0 R /TT1 453 0 R /ColorSpace << /Pg 37 0 R /CS0 [/ICCBased 451 0 R] /S /TextBox >> >> /P 593 0 R >> /K 0 endobj /Alt /Alt >> /P 16 0 R endobj 215 0 obj /TT2 476 0 R It is my great pleasure to submit the internship report titled "Project Management of Portonics Limited" which has been prepared as an integrated part of the course requirement of my MBA program. 294 0 obj endobj /K 206 to customers when they want it. endobj endobj /K 128 /Pg 22 0 R /S /L 406 0 obj /StructParents 30 Help to identify potential problems quickly, before customer << 38 [null null null 423 0 R null null null 424 0 R null null << /K [0 372 0 R] 325 0 obj strategies for more cooperative work between these different E-CRM. << << It is no surprise that internships contain learning opportunities. /Pg 33 0 R << << endobj This review article analyses the trends in CRM research, popular research topics and tools used in studies. /GS0 452 0 R << endobj endobj endobj Management Internship Report on Marketing Performance Analysis and Case Study on ECR Machine Introduction: Internship experience plays a vital role for every student to implement their theoretical knowledge and get a practical knowledge from any organization. 172 0 obj 124 0 obj /S /TR >> /K 11 << To browse Academia.edu and the wider internet faster and more securely, please take a few seconds toupgrade your browser. null 320 0 R null 321 0 R null null 322 0 R null null null

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