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Did all refunds go to store credit or were some people able to get a full proper refund? I would never recommend purchasing from this company unless you don't care if you ever get the item. I use the chat feature and they told me that the dresses would arrive within the next three weeks. Tip for consumers:Pay attention to shipping times. We encourage you to review those policies when you visit those sites. If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. Hi Mike, Thanks for your feedback. We're so sorry to hear that there was an issue with your order. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. -Kate. 480 York St, York, ME 03909-1533 +1 207-363-5119 Website Menu. "lucy in the sky. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. Two out of four of the dresses arrived by January. Go to our site to chat with our support team or email us at [email protected]! Please email us at [email protected] so that we can better assist you! AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. Not only was she patient but she was quick and so attentive. Have e-mailed twice in the last week with no response! If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. Terrible return policy. You can email us at [email protected]! International delivery is 5-10 business days. Not Available. Oh no! Belle R and the team at Lucy in the Sky were great to work with. This is the only time I ever have ordered something online when the seller would only give store credit. For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. There are no fees if you pay on time. Were almost out of time and do not have a back up plan. I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. Hi Carol, Thanks for your feedback. What a terrible return policy for a online store. It is an eligible payment method for all U.S orders over $35. Also no updates on arrival or even if I will ever get it. You can email us at [email protected]! -Kate. -Kate. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. We do specifically outline the estimated delivery time on each individual product page once a size is selected. Contact BT for help and support with your BT broadband, TV, home phone or mobile. -Kate. They charge so much and the quality is so bad. . Please let us know if we can help any further. Thanks for your feedback. Products used:Still waiting for it to arrive (for 6 weeks)! Please make sure that the style is in original condition otherwise it may be sent back to you. It is an eligible payment method for all U.S orders over $35. lucy in the sky. WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? 2. Lucy In The SKY corporate office is located in 748 S Main St, Los Angeles, California, 90014, United States and has 32 employees. Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. We're so sorry to hear that you have not received your refund yet. Lucy Harley-McKeown; Jessica Clark; . The quality of clothing is so bad. Published by 9138-4529 Quebec Inc. on 2022-08-31. Be careful of ordering something for a particular occasion. All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. He understood my issue, addresses it and rectified it. If I do not get a refund, I will be disputing the charge on my credit card! This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. 1200 Wall Street, Floor 2 We want to make sure this gets refunded immediately. I reached our to the company and got a fast response from them. Thanks for your feedback. I am doubtful now the dress will come in time (or ever) for my event. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. I regret buying anything from them. Please email us at [email protected] so we can look into this for you. Gucci belt men Marmont . The dress we purchased did not fit at all like the photo depicted on the site. Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at [email protected]. -Kate, Best part is, I still see ads on Instagram for this item which isn't even available. This may prevent you from taking full advantage of the website. Website: lucyinthesky.com/shop Location: 1200 Wall Street, Floor 2, Los Angeles, California, 90015, USA Industry: Clothing Store Owner: Victor Sayeg Email: [email protected] Trust Score: Good Social Media: Instagram & Facebook Advantages Lucy in the Sky is one of the most popular prom shops among young, stylish women. Great customer service. Lucy In The Sky consumer reviews, complaints, customer service. Contact from abroad. We're so sorry to hear that your order had quality issues. Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. My learning training provider was City and Guilds. We have a range of ways to get in touch for new and existing customers. I would like to know if i order my dress now you think it will arrive before june 29 knowing that i live in france? Only store credit even though clothing size is not standard. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. The stated ship times cannot be altered with the delivery method. We're sorry to hear that you had issues with your order. Additional information is available at www.FHFA.gov, on Twitter, @FHFA, YouTube, Facebook, and LinkedIn. -Kate. Good Luck! Article created 4 years ag - Kate, Hi Chris! Beyond disappointed. In the case of any change-of-mind or sizing issues, we offer store credit. If your order has styles which are all with a 'Delivered By' shipping timeframe, you will see an express shipping option at the checkout. My advice to anyone. I have never been able to complete a return that quickly. We're so sorry to hear that you had issues with your order. We will not be liable if for any reason this Website is unavailable at any time or for any period. They are absolutely, THE VERY BEST!!!! However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. Please read the product description of each item carefully before purchasing. There is no phone number and the chat has been disabled. For example, the Trustpilot rating is 4.2 stars, which is an average of over 6,000 reviews. Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. In November 2022, I ordered for dresses from Lucy in the Sky. We'll send her your regards! Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). I have a very box shape body but this bran hella create lavish looking dresses for my body type. Im very disappointed. We also ensure all reviews are published without moderation. All prices advertised are subject to such changes. 7) A group called John Fred and his Playboy Band had a #1 hit in 1968 with "Judy In Disguise (with Glasses)," a song that was a parody of "Lucy.". Store credit only. This Privacy Policy Statement only covers our Website and does not cover any other website. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. We'd love to find a resolution You can email us at [email protected] for further assistance. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. Do you agree with Lucy in the Sky's 4-star rating? -Kate. I don't care how good are their dresses and I don't even want to know. Share. No! You should check this page regularly to take notice of any changes we may have made to the Terms of Service. -Kate. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. Please email us at [email protected] so we can assist you sooner. Now my daughter has no dress for homecoming and we are scrambling. Store credit took weeks. Yes, it says so on the website -- READ THE FINE PRINT. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. Prom season is here, and you deserve to look and feel amazing for your big party! Anyone can write a Trustpilot review. DO YOU SHIP INTERNATIONALLY? Thanks for your feedback. | Read 181-200 Reviews out of 6,679 Lucy in the sky is our GO TO for all things special occasion. How useful is that if the items never come? this was for a very special event and now i have no outfit and no resolution to this. I threw out all the clothing. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. -Kate. Pepper's Lonely Hearts Club Band. -Kate. Check out what 6,872 people have written so far, and share your own experience. Moving home . If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing. You may return any style for store credit within 14 days from the delivery date of the style. Over 90% of Sky customers seeking help quickly get it through the available online channels. -Kate. Please reach out to us for the advanced credit prior to making a new order! Lucy in the Sky is a popular online clothing company that specializes in dresses for young adult women for special occasions. Back in London Lucy has a choice - stay with James or pine for Nathan, who's far away. Shop faster with the App My Account Account Wish list Order Status Help Center shipping returns sizing Save. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. They do not have number to call. she thankfully cancelled my order and issued a store credit so i can order again with the express shipping, Hi Rabene, Thanks for your feedback. Horrible return policy. The dress did not fit correctly and they will only give you credit no refund. Our demand recently has picked up far quicker than expected - we expect to start restocking all styles as per usual within the next 7 days. After using the chat, they told me that they wanted to cancel the order because the dress I had ordered had been out of stock and wouldnt be back in stock for another four weeks. Made and Designed in Los Angeles - Shop now at www.lucyinthesky.com If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. You can only email and live chat with them. I wear a size 12, and the size 12 they shipped me barely fit over one leg. Try the following: 0800 587 4005. Twice now, I have not received an order or refund. After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. I've never encountered an online retailer like this. I was never updated or contacted. This document governs your relationship with www.lucyinthesky.com (Website). Designed in Los Angeles - New Arrivals Weekly. Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . You can also chat with Sky's Virtual Assistant on the Help Page to get the help you need. Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Contact BT. As soon as you place the order, it is processing on our end. United States. It was nothing like the picture. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. https://www.lucyinthesky.com/shop/index.php?route=account/login. Please contact us via Live Chat for 24 hour customer care. my party is april 10. She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. Write a review Sign in. Please email us at [email protected] so we can assist you further. If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. We're so glad that our customer service team was able to assist you. These companies are a dime a dozen, you can 100% find another that actually values customer service. I am now out $50 with my only option being to choose another ill-fitting, cheap piece of garbage. They have yet to respond and emails were sent over a week ago. I absolutely love Lucy in the Sky's Customer Service!!! It was not the representatives fault, so she did great, but the company should do better in alerting guests. This is the one Sky contact number constantly referred to as being dedicated to customer service. Well look into the stated issue and will work out a way to resolve the situation asap! Lucy has a story. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. It is now way past that estimated time period so I use the chat feature again to figure out where the dress was. Her real name is Carmen and she is secretive about her backstory. | Read 5,961-5,980 Reviews out of 6,593 All orders ship out of Los Angeles, we design all of our styles in-house. i live in texas and ordered a dress on sunday earlier this week. We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. We'd love to assist you further if you need help with returns. Super fast and helpful; won't hesitate to order from the site/company again! I'm convinced company is run out of a basement and lack computer skill to process anything. Call costs from other providers will vary. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. The first time it was cancelled altogether. Our mailing address is 808 Wall St, 2nd Floor, Los Angeles, CA, 90014. Our privacy policy, which sets out how we will use your information. There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. I HAVE MY TRACKING NUMBER. Hi Hailey, Thanks for your feedback. This consists of doing coursework over 15 months. there is a dress i like but it is all out of stock. Hi Melissa, . Unfortunately, we are not selling our styles to other retailers at this time. I messed up my address and they were quick to help and fix my mistake. We'd love to hear from you so that we can find a resolution. Hi Chris! Lucy in the Sky is an online fashion store that offers clothing and accessories for the life of the party. If you're having problems with your Sky/ Yahoo email account, then phone us on 03442 411 653 for help. Not worth the hassle and loss of money. I love Lucy in the sky ! We had the same issue. Please email us at [email protected] so we can look into your refund. You must not misuse this Website. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. Do not trust this shop to deliver. 90015 Lucy In The Sky Login. See Profile. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. The complete opposite of lawyer James, Nathan is carefree and fun. For further information, please visithttps://help.afterpay.com/hc/en-au/. In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. We'd love to find a resolution you can email us at [email protected] for further assistance. -Kate. The customer service is great and pretty quick but I have to say the shipping can take a while so you have to order with a good amount of time to spare. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Products used:I ordered a dress that NEVER was shipped. Thanks for your feedback. I emailed on 9/16 noone has contacted me. They said they will refund me within 10 days without any explainations for their lateness. If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. We want to make sure this is refunded immediately. Tip for consumers:Cannot get a refund, only store credit. The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. Our styles are designed exclusively in Los Angeles. ADD ONS. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? Haiker Rojas. I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). Email: [email protected] - replies within 24 business hours. Sky Fax. Hi Natalie, Do you agree with Lucy in the Sky's 4-star rating? Number one rule--- if they don't have a number to call, do not give them any money whatsoever. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. You can enter your USPS tracking number at the following website:https://tools.usps.com/go/TrackConfirmAction_input, You can enter your FedEx tracking number at the following website: https://fcbtracking.fedex.com/. | Read 5,941-5,960 Reviews out of 6,586 Number of comments: 0 Shipping I need to change my address or order, how do I do this? Lucy in the Sky is an arty mess that is trying so hard to say something profound but loses the very appeal of its source material. Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. . Search Full List of Executives. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. My customer service rep, Merry S, was so helpful and allowed me to return for store credit, which was awesome! 0800 840 0202. My daughter had 10 other friends that never received dresses for homecoming eitherorder months in advance.the one friend that did receive dress it looked nothing like pictures and was completely see thru and had a hole in side stitching. They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. I never got any notification from them that my dresses would be late or anything. They said I would be receiving updates and a tracking number. Yes. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. Here are 8 tips for writing great reviews. We have no idea when the dress will arrive or if it will arrive on time. You're better off getting your dresses from Shein cheaper, higher quality and at least give refunds. This site promises to ship an item by a certain date. Hi Sonam, Thanks for your feedback. We use dedicated people and clever technology to safeguard our platform. Hi Kat! The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. Among its many cover versions, a 1974 recording by Elton John - with a guest appearance by Lennon - was a number 1 hit in the US and Canada. 0818 719 819. Absolutely terrible customer service. Every item was shipped separately and weeks after stating they were stated to arrive. -Kate. We may contract with other. If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. You will receive your tracking number once your style/s have been shipped. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.
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