Worst experience ever with customer service!!! I spent 3 hours on the phone getting bounced between Kenmore, Sears and LG and my call "dropped" four different times. ( on sale with bundle appliances) in July 2018 it quit working.lost all my food. Paid $89 for service charge. These kenmore elite refrigerators model 795 recall are energetically classified based in the percentage of consumption they have for the average. I've lost so much food since my purchase and have spent out so much money trying to keep this junk alive and working. What can I do? I noticed that the food in the fridge was not staying cold, we'll eventually all my food went bad. Following year 2021 and now 2022 I have the same problem. Kenmore Elite 30.6-cu ft French Door Refrigerator with Ice Maker . Not knowing how long the new compressor would last, I bought a Whirlpool refrigerator. $1200.00 was original estimate. I've read a lot of complaints (on facebook ) about these refrigerators breaking down; And how LG has been giving people the run-around. Purchased kenmore elite refrigerator 795.73033.410. According to plaintiffs, the problem stems from a defective linear compressor. I have thrown more food away in the past year, limping this thing along. Sears Warranty Repair-Tech. I was told by the repairman that the same compressor is being used for replacement so I shouldn't be surprised if it doesn't last. By August 2020 developed a noise. Terrible junkbiggest regret that we trusted Sears for our one time buying updated appliances. This model is no longer available or might have limited distribution. GREEDY SAPS! First ice maker, then freezer, then frig. I am telling you what my warranty says. He said I need to call Sears because they maybe able assist with a lower cost of repair because their starts at $900 to $1300. Kenmore Elite was purchased 4 years ago and compressor failed. A faulty compressor means the refrigerator is not able to stay cold thus causing loss of food. Took 3 repair calls to fix no parts untrained tech. Model # 795.72043.110. 04/18/2015 till July. I am highly disturbed by this. All said same thing, going to cost 600 to 800 for repairs. In addition, I lost approximately $200 (or more) in food. I took delivery of my Kenmore Elite on June 2, 2022 and the compressor stopped working on July 9, 2022. It also has many features to . Step 2: Uninstall the Old Compressor. Call Sears they would be able to ilook at it in a month. How can I get in on this lawsuit. The lady had a strong accent so it was hard to communicate with her, but she assured me the parts would be covered. In addition, I lost approximately $200 or more in food. are there any class actions involving this product? We are still waiting on the last part to arrive and be installed. I purchased a Kenmore refrigerator November 2017 and June 2019 the LG compressor failed. Ill never deal with seers series home warranty seers home services as soon as my contract is up. Freezer and Refrigerator quit keeping product cold. Production date says 2019.05. Amazon Music Stream millions The seller bought in 2014 and compressor is still under warranty. 36mo to pay off. I just had the same issue as Jayme. Tech advised me to dispose of refrigerator all together and never to purchase another LG, Kenmore, or Samsung unit. No one ever did. Don't use either!!!!!!!!! I want a new one as well. Called Sears Home Repairs they were trying to sell us home warranty, but said the compressor was still under warranty would have to pay service call & diagnostic fee no mention of a recall total cost 724.64 for that how can you warrant a compressor without a service call & labor, April 22 having problems again lesson learned i bought a high-priced piece of junk never will own anything made by LG again! Kenmore Ellite. Repairmen recommended Whirlpool family of products but next time I will do even more research. The repair places around here stopped because they would replace parts and the frig still didn't work. Found out it only had a One Year warranty! Not only did I lose them unit but about $800.00 worth of food. . Please advise me on next steps. Take note of the following facts about the Kenmore elite . I spoke to a Sears Retiree who stated some of their refrigerators has a 10year warranty on sealed compressor. She couldn't afford the extended warranty so she didn't buy it. An Ice Maker that does not shut itself off in time, resulting in over-flow ice cubes being knocked down, either behind the freezer drawer, or onto the floor; The display on the door going dark and therefore . Purchased my LG 3 door refrigerator 11/2016. Been going back and forth with Sears but basically I out almost $1000. The unit was made by LG for Kenmore. According to Sears the compressor is still under the manufactures warranty. He removed the drawer, used a hairdryer to melt the ice. Then the fridge stopped cooling had someone come out and yup your compressor is shot. The product stopped cooling on April 9, 2020. I've never paid as much for a refrigerator as I did for this one and I've never had any issues with any other refrigerator that I have ever owned but this one! First time repairman came out, he replaced the compressor and said the circuit board was not sending voltage to compressor. I just want my ice maker fixed and tired of mopping water that leaks through the dispenser, that is going to ruin my new floors. Long story short I'll probably end up purchasing somewhere different. I am not sure what the point to all these complaints if we can't get anyone to listen. They are refusing because the diagnosis was made by a non-sears repair person, who then sent us to Sears because he was aware of the issue with LG compressors. The tech informed us that he had been running across this issue several times, stating that before or right at the 1 year manufactured warranty the LG motors were going bad. I read in the other comments that these LG's were made in Korea and they were meant to run on butane not Freon is that true? Kenmore 99059 4.5 cu. Turns out this model of Kenmore Elite has a huge recall due to Linnear Compressor failure. In March of 2016, a part failed that caused things in the fridge part to reeze and the freezer thawed. The manufacturer and seller have known about these faulty compressors for OVER A DECADE! The Sears repair technician told us it was a known issue with LG Compressors. We have had Sears home warranty and Sears home services to the house twice for a total of three times to fix this refrigerator. Purchased a Kenmore Elite 3 Door 9/14/17. Still not working. At $2500+ Supposedly elite refrigerator. Bought Kenmore Elite refrigerator September 2016. is my concern that the Door Hinge Bushing top door base plastic bracket, cover or part, have broke in 22 month period used. My french door kenmore elite is 2 years old. Looks like another class action lawsuit is needed for these Kenmore refrigerators. AVOID BUYING LG products. Arrived on 9-8-21. It is now a beautiful piece of useless art sitting in our garage and we are out $560 for parts, food losses twice $350 and the $2000 to buy a new refrigerator that does not have an LG made compressor! Removed back panel and verified compressor is an LG FLB075LANA. Kenmore elite refrigerator compressor bad, company wont repair or replace. LG model LFX29927ST. Ordered it and another week until the origional repair guy came back and replaced the condensor. The LG compressor failed last month. My Kenmore Elite 74015 30.6 cu. Serial # 709kr00501. Ridiculous!!! Makes also a loud humming sound and sometimes a pop sound. Oder coming from my refrigerator. No wonder Sears is out of business! 9 weeks to get our sears 2 and a half year old Kenmore Elite refrigerator repaired. In August 2019 at 15 months old, the compressor went out. No one will touch LG! Pay a few hundred dollars more and get from Lowe's -- because Sears and KMart only sell lemons! The thing that bother me the most was that their was no sense of urgency on Sears behalf. We have no idea how long the fridge has been off, but the entire house stinks. Yet its been a week and our refrigerator still does not work. They make em PRETTY and FANCY looking like the high ticket appliances, but they are JUNK!. I didn't think I needed to buy it because most refrigerators last longer than a year??? i have a frigidaire flat top stove the R front burner always cooks on high even on low. We contacted sears and was told that our warranty had expired. To the point where they don't believe anything I say. Now in under 2 years the compressor failed according to the technician and parts are on order. He said that's just the way they sound. He is going to replace it at the cost of $1370.00. I have an LG 3 door refrigerator that is 3 years old. SEP 20th, 2016 with home delivery and installation, has just failed to cool on July 9th, 2019. Five months ago, the evaporator, drier and ice maker assemblies were replaced as it was not cooling. Hello, I have a Kenmore Elite Model 795.74043.412 that is only a little over a year old, I bought in January 2017. Not expectable. Have to stay in all day. We bought an LG french door and 6/7/19 the compressor went out. $450 to get it fixed under warranty make sure you get the new compressor, the old models may last a week to a couple of years according to the tech. We called Sears and they will work on them, but we have to wait a month and a half for a repairman to come out. In September 2018 the Ice Maker and Water Dispenser stopped working I called in to my LG Warranty amount and was given Claim #1403xxxx about an hour later my wife told me everything in the Freezer was thawed I called back added that to the problem. I purchased a 3 door kenmore with filtered water through the door. I look in the Parts Diagrams model, in Internet, and the top door frame or door cover, is not available as a part, the door assemble have to be order. We have been living out of a cooler for more than two weeks. Replaced FF evaporated. The extended warranty has expired so now I am paying out of pocket for the same repairs. Sears states we have to use their technician or the manufacturer warranty is null in void. Now Im seeing all of the class action lawsuits against LG for their garbage compressors. Entirely unbelievable! I had warranty had it replaced. Through the model number he determined it was made by LG in South Korea. Model # is 79551839410..Who can help me with getting this resolved. , then another compressor, then evaporator parts Twice the technician installed the parts and the fridge still doesn't work! I bought a Kenmore on 2017 and now I'm being told that I need a compressor and I the repairs are $1,200. Had someone come to diagnose the problem as my Sears appt was 2 weeks out. ft. My Kenmore Elite is less than 4 years old & has broken for the 3rd time. The Kenmore Elite refrigerator 795 model's diagnostic mode allows you, as the user, to routinely examine the performance of the power control board and detect the presence of any fault within the refrigerator on time. That warranty will cost us $600.00 a year. Our LG is 2 years old. Any help would be appreciated. WARNING if you have this models with liner compresser and your food doesnt feel cold or your frozen food feels soft WARNING DONT EAT IT!! I am still fighting for a replacement. No repairman I have contacted will touch it. All new Kenmore elite appliances were installed. These two businesses are crooked!!! Without a refrigerator for a month???? The product stopped cooling on April 9, 2020. The refrigerator alone was $2400 and now after just over 2 years the compressor is shot. The local guy told me that I should expect the new compressor to last 3-5 years. Sears service said the soonest appointment we could get to "diagnose" the problem was 5 weeks out. I have a Kenmore Elite LG refrigerator. I purchased a LG, French door-in-door, bottom freezer Refrigerator; model # LFXS 24663S, in June of 2015. Found out it is made by LG which the repair guy said they don't work on LG hmm wonder why. I requested to speak with supervisor. Bad Experience with My Kenmore Freezerless Refrigerattor (model #C675-63702-0Q) I have a very bad experience with my model of Kenmore Freezeless fridge. I bought my Kenmore grab and go refrigerator in 2016 pair 1600.dollars for it and now 3 years later it has quit completely. ft. French Door Bottom-Freezer Refrigerator - Finger Print Resistant Active Finish ssin: 04674015000P, salescheck: 093002073989. purchased on September 16th, 2016 and delivered. He then told us that we were expected to pay $99 for the visit, plus $146 dollars because the repair job exceeded the $500 limit. Now it's July, 2018. Kenmore elite 795.7132 series bottom freezer refrigerator (86 pages) Refrigerator Kenmore Elite 795.7802 Series Use & Care Manual. Not having any faith in Sears any longer, I had an Abt Service Tech come out, and the unit was diagnosed as having a sealed system compressor failure which would cost between $1200 to $1500 to repair! Repair finally came. It sounds as though the motor is still working but it is not cooling and it periodically is making a strange short sound. Too bad that they sold defective parts with such a great refrigerator that ruins the entire experience of having a nice appliance. It was delivered on 9/10/2015 and the compressor has just died. Frustrating no accountability. Please add me if/when a lawsuit comes up. I was told the condenser was no good an that they have been having problems with this. Purchased grab-n-go kenmore elite in June 2016 for @ 2000 795-79033.411. I bought most of my appliance from sears. We ve turned it off for now. They should not be allowed to sell these products stating that they will last 15-plus years when they know they will only last a minimum of three years it's against the law and I hope that this gets brought to light and all of us customers who got duped into believing that we had a good product will be justified!!! they said warranty has run out. It is now July 2018 and the refrigerator has gone out again! LG service is no help they are stating unit is out of warranty. At the same time start looking for a new fridge. This mode is navigated by pressing two buttons on the display panel. Is there a recall on LG FC75LBNA refrigerator compressor. LG KNOWN by another nameKENMORE ELITE. I would like action taken against LG and get refunded the appropriate amount to me so that I can fix it. condenser and compressor. We put a thermometer in the fridge and freezer. no wonder SEARS went out of business!!!!!!! Compressor went out, now July, 2018. I'm back to square one - stuck with a lemon that still doesn't work, and it will be 2 weeks for anyone to come back to diagnose properly. I would really like to be part of any law suit against LG to try to recoup some of our money. The LG compressor # is LG FC75LBNA - Inverter 0-220V 60Hz. He said $1200 to repair it. Compressor went out in under 2 years. My fridge barely lasted two years. He replaced the part and mentioned that it may not work and something major could be wrong. No help has been offered to reimburse us for the cooler or the ice. We contacted Sears and were told that we had to call LG. I had the 3 year extended warranty which expired 12/07/2018. Sears said sorry, no warranty. sears is junk. The guy said he would get a hold of Supervisor. 5 years ago from Sears. I even tried to get the part myself. This 10 day wait was supposed to be and "expedited" appointment. CAN SOMEONE PLEASE FIX MY REFRIGERATOR!!! Never would I thought that an Premium fridge such as this would stop working less than 3 yrs after purchase. Was told there was ice built up causing the defrost fan to hit on the ice causing the noise. (47 pages) Refrigerator Kenmore Elite 795.71082.01 series Service Manual. I paid $2,760 for it; now I don't know whether to try to get it repaired or buy a new one. If not, are there other class actions to join? Last year (5/18) we had to replace the compressor and condenser. Refrigerator stopped cooling on August 28, 2020 while still under warranty. After 4 years the compressor gone bad. Check the Light Bulb. Is there a recall on this. I guess the code it for the freezer a defrost sensor. I was not made aware of the recall and was told by the Salesperson when I bought it that it did not have a faulty Compressor. This refrigerator is 3 yrs old. Paid tech service call 190 bucks to be informed compressor valves r bad 1000 to fix. I call the warranty who sent out a part and told me a repairman would contact me. Sears was of no help when I called so I hired a local repairman to come take a look. model 795.73167.610 quit cooling on 8-30-21. Sold as the top of the line Kenmore fridge for $3000. After 4 (12/09/2021) years the appliance stopped cooling even though it sounds like the motor is running. So far I don't have any issue with LG tech support, my case was handle quickly with one phone call and it did not cost me a dime. Same thing with their Complaint Dept., my husband spent 1 1/2 hours on the phone with them, nothing was resolved. Another year later and we are having the same issue. The tech repairman first stated that if the compressor is the problem, he would have to order a replacement but that I would still owe service costs of $128. Called sears, where we purchased the unit and they didnt have anyone available to come look at the fridge for another week! To repair is $1000 even though Sears only warrants the compressor. What we got was a Sear what we got was a Sear's authorized service tech who came out took a look at the refrigerator diagnosed the problem and said it was the compressor. June 2019 does not work, lost everything in it. Today, my 'fixed' refrigerator is set at the coldest settings it has avaliable and I have thermometers in each compartment, the top fridge, set at 34 is actually 42, the middle drawer is set at 29 and is actually 35, and the freezer is set at -6 and is actually at 26. Called Sears for service, they no longer service my area after my extended service lapsed in 2020. I purchased a Kenmore Elite refrigerator from Sears on July 2016 for $2300 (Model 795.74023.411). ft. 2-Door Compact Refrigerator - Stainless Steel. We tried cleaning the coils and is still didn't work. Kenmore Elite 795 Ice Maker Leaking. We were concerned and called a repairman out. They got my money, for falsely pushing products that claim ( and are priced in line with) to be equal to or superior to the others lined up next to them in the store. We accepted the plan. A: Your Kenmore refrigerator should still work. Have waited 5 weeks now to get a 2 year old refrigerator fixed. I owned for about 5 years. I too, bought a Kenmore Elite (really LG ) Trio refrigerator, with bottom freezer, in April 2015. It is only 1 and 1/2 years old. Purchased a Kenmore Elite Bottom Freezer Model 795.7249 in the fall of 2017. Would like to know what if anything is being done about this??? Beyond disappointed Im angry. Terrible service and cost from Sears. My daughter bought a Bottom Freezer Refrigerator 12/2017. I was getting ready to retire in order to care for him so we purchased this refrigerator as well as other new appliances in preparation for the issues we would be facing in the coming months. This 21.9 cu.-ft. (claimed) side-by-side Kenmore . Visitors to www.recalls.gov can also access other important safety notices and sign up for email announcements on new recalls and consumer news. It was replaced on 10/19/2021 at a cost of $1,055. I discover that this KENMORE ELITE name, which I know and trust and buy for its quality and performance and durability/dependability , is just on the outside when its actually an LG. then the ice maker has stopped working and now it is throwing another code f dh and shuts the water dispenser down. (83 pages) Refrigerator Kenmore 795.7212 Use & Care Manual. Called LG customer service right away. All sears wants to do is sell. We also purchased a Kenmore Elite three door refrigerator, model No. I have a kenmore/LG trio refrigerator purchased in 2016. There is a class action lawsuit inquiry that everyone needs to sign up for. I have a Sears Kenmore Elite 3 door fridge with a LG compressor that has failed they are coming out but I feel like it should be recalled and replaced at this point I've been without a fridge for 3 weeks and they haven't even come out to order the part yet, My Kenmore Elite 795.740xxx.411 only lasted 2 years and the repair guy said there was a leak in the system. Now my question is Did they think the refrigerator would fix it self? Is this refrigerator model in any kind of recall. Here for almost 3 hours, on his phone for 3/4 of the time. I am extremely unhappy. 4 years old and a really Bad time in our life.
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