viagogo cancelled concert refund

It states that if an event organiser offers tickets to . 'Viagogo told me that because I'd agreed to their terms and conditions, I wasn't eligible for a refund and would have to relist them on their website if I wanted any money back.'. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. 'I told Viagogo that if I'd known the event was in 2021, I wouldn't have booked the tickets,' she told us. In the event of a postponement, refunds are not granted. To register, You must provide your real name, address, phone number, and email address. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Faye has now been refunded by her bank after making a chargeback claim. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Melissa Taylor paid over 270 for two Wireless Festival tickets in June. Then I sold the tickets to a friend and couldnt remove my listing in time before it sold on viagogo, you know, since they refused to refund me. Faye had tickets to see My Chemical Romance in June 2020 and is unable to make the rescheduled date. Ticket holders for rescheduled events are also seeking refunds, with many customers unable to attend the new postponed dates. In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. 2.11 Ticket Fulfillment. You may only use the Services if You can legally enter into and form binding contracts. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. You will need a username and password to access the Site and use the Services. This court must perform a rigorous analysis to determine whether plaintiff met her evidentiary burden in demonstrating that class treatment is appropriate, Viagogo says. 4. Copyright (c) 2006-2023, viagogo AG. What is the viagogo complaint handling process? 'My best friend's wedding had been rebooked for the same date in 2021, so I wouldn't be able to go,' she explained. Viagogo first claimed it wasn't cancelled, before eventually confirming it was and offering Gill the option of a voucher worth 125% of the original order, or a full refund. Required fields are marked *. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. It means that if tickets can be transferred to a 2021 event, Viagogo will not refund ticket holders, even if the 2020 event is confirmed as cancelled. When Your Event is Canceled or Postponed. and that I would only receive a refund if the concert was cancelled etc. 6.10 Notices. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.11 and 2.16, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". Wait for a StubHub representative to reach you. 1,778 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . You can add me too. Melissa Taylor was one of many looking forward to this year's Wireless festival in London's Finsbury Park who is now seeking a refund from Viagogo after it was cancelled. I would love to join this lawsuit as I am in the same boat! Eric Clapton Concert Tickets. We think businesses - especially those with substantial resources - should still provide refunds for events . The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. You warrant that you are over 18 years old and have the legal capacity to make the transaction. is calling on Viagogo to refund customers for events that have been cancelled due to COVID-19. If you bought your tickets directly from the event organiser or primary ticket retailers, such as See Tickets or Ticketmaster, you'll have extra consumer protections. I received an email 4 days prior to the event, stating the ticke. We will also add Tax on our fees as applicable. Over the past two months, live event promoters and music, theatre and sporting fans have had two 'wins': the Australian Government has issued a new r ole and price display information standard . Are you still waiting on a ticket refund for an event canceled due to the pandemic? By clicking a link you are consenting to this. Honda CR-V, Civic and Acord Potential Catastrophic Engine Failure Get In Touch With Attorneys Today! Should you experience problems with your tickets on the day of the event you must contact viagogo within 5 working days of the incident to report the issue. Plaintiff fails this rigorous analysis.. Radius Health, Inc. Investigation Shareholders Potentially Harmed By Merger Terms, Aon PLC Data Breach Investigation Personal Identifiable Information Of Over 145,000 Individuals Exposed, Certain Walmart Brand Great Value Spices Found to Contain Heavy Metals. If an event is completely cancelled the customer is entitled to a cash refund or 125% voucher. This article is published to give you an update regarding the class action filed against Viagogo. Hombres G Concert Tickets. Bought ColdPlay tickets for Barcelona concert 6 months in advance on ViagoGo. Carnaval Barranquilla Tickets. Backstreet Boys Tour 2023. Two other consumers, who used Viagogo to buy tickets to the golf Open Championship and a My Chemical Romance gig, said they had got their money back only after appealing to their banks. According to the consumer group Which?, Viagogo's terms and conditions say . Viagogo had a selection of how much did you want to spend for a ticket. If you booked with a primary ticket seller and paid with your debit or credit card, you may be able to make a claim with your bank if the ticket company doesn't offer a refund. "Comparably priced" replacement tickets are determined by viagogo in its discretion. One of the performers was sick, so the concert was rescheduled for September 28th at 7:30 pm. Answer (1 of 3): Viagogo runs prudent customer care operations. 2.18 Merchant Description. I must have sent countless emails and phone calls. ', Viagogo explained, 'If an event is completely cancelled, the customer is entitled to a cash refund or 125% voucher. To sell tickets, a Seller lists the tickets in the Site database. viagogo AG is registered in Switzerland, Company No. Victoria Palace Theatre told us: 'Our tickets state that they shall not be sold or transferred for commercial gain by anyone other than us or an agent authorised by us, including to or through secondary ticket agencies. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. 6.8 All Sales are Final. 'Such tickets will become void and the ticket holder refused entry to the theatre. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise . We often link to other websites, but we can't be responsible for their content. Due to extreme weather conditions, our phone lines are currently closed. 2.5 Tax on Seller Proceeds. Viagogo will keep saying they already paid you but they will never show you the proof of payment. Travis Scott performs on stage during Wireless festival in London last year. Estereo Picnic Tickets. When listing seated tickets, all tickets in the same listing must be consecutive seats. 6.3 Allocation of Risk. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. viagogo is a global online marketplace for live sport, music and entertainment tickets. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. 5.3 Disclosure of Information. Many events have been postponed or rescheduled, rather than cancelled, due to coronavrius. 2.6 Making an Offer. says firm changed policy to deny refunds if tickets can be used in 2021. If so, you may be forced to pay for replacement engines and repairs out-of-pocket. 6.4 Release. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. 3. You may find other users information to be offensive, harmful, inaccurate, or deceptive. If your event has been postponed, you do not need to return your ticket. This advice applies to England. It's worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. Instead it is claiming the events have been postponed, even when the organisers confirm they have been cancelled. The refund will be received from the Event Organizer within 30 days. French called on the CMA to factor Viagogos actions into its ongoing investigation into the companys $4bn (3.2bn) takeover of its rival StubHub. 684 Posts. When a Metallica concert was postponed in 2019, Viagogo told some ticket holders they had to send their tickets to Ireland for a refund. If an event is rescheduled, the customers tickets remain valid, per our terms and conditions, and therefore they are not entitled to a refund. Mar 1, 2018. 7.1 Ownership of Intellectual Property. I contact Ticket Master and they stated the ticket delay is probably due to the fact they need to confirm that everyone adheres to the ticket policy and didnt order more than their fair share. The R&A also told us the seller was in breach of their terms and conditions for relisting the tickets on Viagogo, and that Tony's tickets could have been cancelled. has found a number of venues that do not appear to permit ticket resales, or are hosting events that don't accept ticket resales, through Viagogo. I am based in Indiana. Ticket listings are a representation of actual seat location. This is the easiest way to get your money back. 1,779 reviews for Viagogo, 1.3 stars: '1. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. I'm Travelling - where and when will I receive my tickets? Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. (you can see two date on their site) The Eagles are playing that night at the American Airline Center. Viagogo refused to refund her on the basis that Festival Republic had given buyers the option to carry over their ticket to next year. How do I change the email address on my account? Sent info several times and they made every excuse under the sun. That's not something you're likely to shake off. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?. However, the Viagogo refund cancellation class action lawsuit argues that this is in direct conflict with the companys stated policy. that reports on class action lawsuits, class action settlements, In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Report Fraud Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. Thus, the ticket price shown (before our fees) may include Tax as appropriate. Scott eventually obtained a refund but said it took him countless hours to get his money back, and warned that others may not have the tenacity to hound them like we did. Viagogo, the suit continues, has made clear that it reserves the right to withhold payment or collect repayment should an event be rescheduled or canceled. got in touch with The R&A, the organisers of the event, who confirmed the event was cancelled. By Rhona Shennan 23rd Jul 2020, 3:38pm An investigation has commenced regarding Honda CR-V(MY 2019-2021),Civic(MY 2019-2021)andAccord(MY 2018-2021)vehicles that are prone to engine oil contamination. To open a dispute: 1.Log in to your PayPal account. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. Top Class Actions is a legal news source The difference between 'cancelled' and 'postponed' events is . We will also add Tax on our fees as applicable. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Viagogo told us: 'Our customer service teams are working hard to confirm the status of all events and contact customers to inform them of any changes. 7.3 Additional Policies. For the avoidance of doubt, if a restriction on the ticket is disclosed to You in advance of your purchase, You will not be entitled to a refund unless you have first attempted to gain access to the event in question and have been denied entry to the event because of such restriction. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. : 'We have informed Viagogo that the events are cancelled not rescheduled and that we are also emailing the Competition and Markets Authority (CMA) to let them know the situation. Festival de Vina Tickets. I was promised a refund. 1. No further contact on future rescheduled date since October 2020. Tony Wood has been trying to secure a refund for his tickets to The Open Championship 2020, after receiving an email from Viagogo claiming the event had been postponed. They take your money with no intention of even giving you anything for your purchase. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. The revised version of this Agreement is automatically effective after it is initially posted on the Site. 4.3 Sellers Shall Not Include Promotional Material with Tickets. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. 'We would welcome the opportunity to work directly with event organisers so that fans get maximum access to events, which we believe should be the ultimate goal of everyone in the industry.'. All redress are non-exchangeable/non-refundable.. Taiwan's National Symphony Orchestra canceled a March 5 concert scheduled to feature soprano Anna Netrebko in a decision the orchestra said it made "due to public concerns." Netrebko had been scheduled to perform with her husband, tenor Yusif Eyvazov, and mezzo-soprano I-Chiao Shih. Viagogo reviews, customer feedback & support. Unfortunately it might take a lot of back and forth communication. A CMA court order requires Viagogo to clearly disclose key information on its listings, such as resale restrictions on tickets. viagogo does not take title to the underlying ticket (to the extent such title exists), and the actual transactions are between the Buyers and Sellers. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided. Ticket-holders to postponed events will be able . administrator or law firm. Red Hot Chili Peppers Concert Tickets. I sent our ticket numbers but Opera Australia said they were not theirs. Leave us a message by clicking the Contact Us button. 6.9 Change or Suspension of Site. Note that Your payment may be withheld if you violate this clause. Taylor Swift Tickets. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. Festival Republic, the organisers of Wireless, Reading and Leeds festivals, told Which? Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. Send us your story with as much detail as possible to fill out our investigation. Why do my tickets have someone elses name on them? On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. Ticketing platforms such as Ticketmaster show the dates as cancelled, though the Canadian singer has yet to comment on the cancellations.

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