viagogo refund australia

They take your money and have no way to ensure you get the tickets. We don't want anyone to have a nasty surprise, so if you have any questions or concerns about the validity of your tickets or the authorisation of your ticket seller, please contact us on 02 9318 8200 or email customerservice@opera.org.au. All transactions are monitored to ensure that sellers deliver through registered couriers such as UPS. Dec-23-2017 03:49 PM. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. PLEASE REPORT THEM TO PREVENT MORE VICTIM! Viagogo will never pay you after you sold your tickets and you can never get back your money. You are on a Viagogo website. Welcome to viagogo's online ticket exchange (the "Site"). Examples included a ticket for the Book of Mormon advertised at $135 but which was sold for $177.45 including booking and handling fees, as well as Ashes cricket tickets advertised at $330.15, but sold for $426.81 after fees were added. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Read more: The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. It also failed to adequately disclose to consumers that it was not a primary ticket seller. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. The court found Viagogo's use of phrases such as "only a few tickets left" was deceptive because they related to tickets available through its own website not the overall availability of tickets to an event. 3.4 Indemnity. This could be a tough call for many internet shoppers. it is a scam. I understand the answer but I dont like it. ", In other cases, the price started off in Aussie dollars but the final charge was in Euros. Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo. VIAGOGO are nothing but THIEVING SCAMSTERS Date of experience: 08 November 2021 TR Trish 3 reviews AU 25 Jul 2021 Viagogo Platform for Scammers Infogram. 2. your Partner visa was cancelled by the Minister (unless you have requested for it to be cancelled) or. "It fundamentally misled consumers as to the nature of Viagogo's business in order to attract consumers to acquire tickets," he said. Justice Burley labelled that as "qualitatively a very serious misrepresentation". Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. viagogo AG is registered in Switzerland, Company No. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. Media Team - 1300 138 917, media@accc.gov.au, Viagogo to pay $7 million for misleading consumers, Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, took action against Viagogo in August 2017, the court found Viagogo had misled consumers, contact their state or territorys fair trading or consumer affairs agency. ASK FOR A REFUND FROM THE RESELLER. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. Viagogo has the right to deny your request for a refund. Last year, a Federal Court judge found the Swiss-based company had breached Australian Consumer Law and made false or misleading representations. After you raised a dispute did paypal stop or refund deduction from card? We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. From the actions menu, select the 'Request Refund' option. In recent years various state and territory governments have also introduced specific legislation regulating the reselling of tickets, such as maximum price caps. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Customer Support Sign in with the email address you used to place your order or create your listing Email Address show password or Log In with Facebook Help signing in If you can't remember the email you used, checked out as a guest or have forgotten your password, we can help! This does not prevent us from varying these terms without reference to them. They're appealing the fine and have been granted a stay order, meaning they don't have to pay until the appeal is heard. It broke the law by claiming it was the official ticket seller to particular events and that certain tickets were about to sell out. They do not deliver the tickets, the ticket holder is supposed to deliver them, and if they do not deliver them, nothing can be done. First result is the viagogo site, clicks on it looks legit, goes though the motions to buy tickets at Sky City, almost saves herself by balking at the extreme cost of A reserve seats ($520 for 2) then the booking fee of $190 plus other costs/fees/charges but ultimately went thru with it because she didn't want to miss out. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). 2.3 Username and Password. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . Protect and prevent people from becoming victims of scams by companies or individuals. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. The Commerce Commission announced in August it's taking the Switzerland-based company to the High Court, seeking declarations it's breached the Fair Trading Act. First, don't use Viagogo. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. The world's largest selection of tickets is now at your fingertips - find the perfect tickets today with the viagogo app. About this app. If this is also unsuccessful We will not offer a refund. To be eligible for a VAC refund your application needs to have been finalised. The Australian Competition and Consumer Commission alleges the Swiss-based company, which has come under fire for heavy mark-ups, hidden fees, cancelled events and failure to provide refunds . Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. If You do not qualify, do not use the Services. If you buy through Viagogo your ticket could be fake and you could be getting ripped off. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. ", Viagogo now says on its landing pages: "We're the world's largest secondary marketplace for tickets to live events. If the re-seller is refusing to refund, contact your bank and ask how to file a dispute against the charge made on your card. 198.54.123.248 Cost of sponsoring (homeaffairs.gov.au), There is no standard timeframe for processing a refund request. you might incur adebt to the Commonwealth. CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians. In this week's episode, podcast co-hosts Eric Fisher and Chris Russo interview Len Perna, chairman and chief executive of TurnkeyZRG. We take no responsibility for such issues. Spain, the UK and Australia. $356 for two tickets to an event at the Sydney Comedy Festival for which the face value of the tickets was $32.90, or $65.80 for two. I contacted Viagogo, seeking a refund for their deceptive practices in checkout and misrepresentations, without success. If you complete the form, you must return it to Viagogo within 10 working days to get a refund. The ticket reseller Viagogo was kicked off Google in July 2019 for all kinds of good reasons. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. Answer (1 of 5): There are a couple of things you can try to do, but the first one would be to contact Viagogo directly. South Australia's Consumer . viagogo Reviews 16,114 Bad 1.3 VERIFIED COMPANY www.viagogo.com Visit this website Andras Fekete 9 reviews GB 13 hours ago I purchased a ticket on viagogo but I purchased a ticket on viagogo but they changed the currency after payment. This means the advertised price looks cheap, but extra fees and charges get added at the last moment. The ACCC has also advised consumers to steer clear of Viagogo. Glenn ended up reselling the tickets on Viagogo at a loss and getting put through the wringer by Viagogo when he tried to recoup his money. Performance & security by Cloudflare. The Viagogo Refund Class Action Lawsuit contends that Viagogo's action is in direct violation of the company's stated policy. When We receive an offer by bank transfer, We will check to see if the bank account is valid. You warrant that you are over 18 years old and have the legal capacity to make the transaction. Viagogo promises that all tickets sold will arrive on time for the event and they will resolve any issues. They rush you and make their websites look just enough like they could be official ticket sellers. (Subclass 870) Sponsored Parent (Temporary) visa. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. Each refund request must be individually assessed under the relevant legal authority or administrative rules.. 2.15 Claims under the viagogo Guarantee. (The final Australian dollar price for our two tickets was $445.). We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. 6.5 Tax Indemnity. Also, if the name of the band or performers appears in a black box on that same website, followed by the word tickets, do not buy. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. I haven't received an email confirming my order. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Login to your ImmiAccount From the 'My Payments' drop-down tab, select 'Manage Payments' Previous payments and their status will be displayed If the payment status in ImmiAccount is 'Credit' or 'Paid' a refund can be requested.

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